Your data, our responsibility
kx99's Privacy Policy
The security of your personal information at kx99 is our highest priority. This policy explains how your information is collected, used, and kept secure.
Introduction & Purpose of This Policy
kx99 is a safe and reliable online betting and casino platform operated for users in Bangladesh. We believe your personal information is your asset, and protecting it is our fundamental responsibility.
This Privacy Policy ("Policy") explains how kx99 collects your personal information, the purposes for which it is used, who it may be shared with, and how you can maintain control over your information. This Policy applies to our website, mobile platform, and any services associated with kx99.
By using kx99's services, you are considered to have accepted the terms of this Privacy Policy. If you disagree with any part of this Policy, you are advised not to use our services.
This Policy has been recently updated and kx99 reserves the right to change it at any time. Users will be properly notified of any significant changes.
Table of Contents
- Introduction & Purpose
- Data Collection
- Data Use
- Data Sharing
- Cookie Policy
- Data Retention
- Data Security
- Your Rights
- Minor Protection
- Contact
What Information We Collect
kx99 collects various types of information to manage your account and improve our services. The information collected can be grouped into the categories described below.
Identity Information
Information you provide when registering an account:
- Full name
- Date of birth (for age verification)
- Mobile number
- Email address (where applicable)
- National ID or passport number (for identity verification)
Financial & Transaction Information
Information collected during deposits and withdrawals:
- bKash, Nagad, or Rocket mobile banking number
- Bank account details (for bank transfers)
- Transaction history and amounts
- Date and time of deposits and withdrawals
Gaming Activity Information
Information automatically collected while you use the platform:
- Betting history and amounts
- Preferred game categories and activity
- Session duration and frequency
- Bonus and promotion usage records
Technical Information
Information automatically collected from your device and connection:
- IP address
- Device type and operating system
- Browser type and version
- Login and logout times
- Cookie and session data
How Your Information Is Used
kx99 uses your collected information only for specific, legitimate, and defined purposes. The main purposes for which we use your information are described in detail below.
3.1 Service Delivery & Account Management
Your information is essential for creating and maintaining your account, verifying login, processing transactions (deposits and withdrawals), and distributing rewards. Without this information, kx99's core services cannot be provided.
3.2 Identity Verification & Fraud Prevention
kx99 is committed to preventing financial crime and fraud. Your identity verification information — such as your national ID or passport — is used to prevent multiple account registrations and to confirm the legitimacy of financial transactions.
3.3 Customer Support
When you contact us via 24/7 live chat or email, your account information is used to provide fast and effective assistance. This allows your issues to be resolved more quickly.
3.4 Service Improvement & Personalisation
By analysing your gaming preferences and activity, kx99 works to create a more relevant and enjoyable experience for you. This information is also used to identify technical issues on the platform and to improve overall quality.
3.5 Responsible Gaming
Using your gaming activity data, kx99 can detect unusual changes in your behaviour and provide support when needed. Ensuring responsible gaming is one of our important goals.
kx99 never sells your personal information to third parties for marketing or promotional purposes without your consent.
Data Sharing & Disclosure
kx99 handles your personal information with great care and may share it with third parties only in the following limited circumstances.
4.1 Service Provider Partners
Our payment processing partners — such as bKash, Nagad, Rocket, and banking institutions — receive only the minimum information necessary to carry out your financial transactions. These partners operate under strict confidentiality agreements.
4.2 Game Providers
To deliver gaming services, our game providers — including Pragmatic Play, Evolution Gaming, Spribe (Aviator), PG Soft, and JILI — may process limited activity data related to gameplay. They generally do not have access to your detailed identity information.
4.3 Legal Obligations
Where kx99 is legally required to do so by a competent court, government authority, or law enforcement body, it may be obliged to provide the necessary information. In such cases, we will try to notify you in advance wherever legally permitted.
4.4 Business Transfers
In the event of a change of ownership, merger, or acquisition of kx99, your information may be transferred to the new owning entity. You will be notified in advance, and protection equivalent to this Privacy Policy will be maintained.
Cookies & Tracking Technologies
kx99 uses cookies and similar technologies to ensure the functionality of the website and platform.
Essential Cookies
These cookies are essential for the platform's basic operations — maintaining login sessions, security verification, and remembering language preferences. Disabling them will prevent the service from working properly.
Functional Cookies
These cookies are used to remember your preferences and settings — for example, saving your preferred game category or display settings.
Analytics Cookies
These cookies collect information to help us understand how users interact with the platform. This information is used to improve the overall quality of the service and does not personally identify you.
You can manage cookies at any time by changing your browser settings. Please note that disabling essential cookies may prevent some kx99 services from working properly.
Data Retention Period
kx99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.
- Active account data: for as long as the account remains open
- Closed account data: from the date of closure until the applicable legal time limit
- Financial transaction records: for the period required under applicable financial regulations
- Customer support communications: for a reasonable period after the issue is resolved
Once the retention period ends, data is securely deleted or anonymised so it can no longer be used to identify you.
Data Security Measures
kx99 applies industry-standard technical and organisational measures to keep your information secure.
- SSL Encryption: All data transfers are handled through encrypted connections
- Two-Factor Authentication: An additional verification layer to protect account access
- Access Controls: Only authorised staff have access to your information
- Regular Security Reviews: Routine audits are conducted to identify system vulnerabilities
- Data Backup: Systems are maintained to securely store and recover data
In the event of a data breach, kx99 will notify the affected users as quickly as possible and take corrective action.
Your Data Rights
As a kx99 user, you have the following rights over your personal information. You can contact us at any time to exercise these rights.
Right of Access
You may request a copy of the personal information we hold about you. We will fulfil your request within a reasonable timeframe.
Right to Rectification
If your information is inaccurate or incomplete, you may request that it be corrected or updated. Accurate information ensures proper service.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, where legal or contractual obligations exist, it may not be possible to delete all information immediately.
Right to Restrict Processing
For specific reasons, you may request that the processing of your information be restricted, though this may affect certain parts of the service.
Right to Object
You may object to the use of your information for specific purposes. For marketing communications, you may opt out at any time.
Right to Data Portability
You may request your information in a structured and commonly usable format so that it can be transferred elsewhere if needed.
To exercise any of the above rights or to make any request regarding your information, email us at [email protected] or contact our 24/7 live chat.
Protection of Minors' Information
kx99's services are for individuals aged 21 and above only. We do not knowingly collect any personal information from minors.
An age verification process is carried out at the time of registration, and individuals under 21 years of age will not be able to open an account. If we learn that information of a minor has been collected by mistake, we will immediately delete that information and close the associated account.
If a parent or guardian believes their child has registered on kx99, please contact us at [email protected]. We will take immediate action.
Third-Party Links & Services
kx99's platform may include content from game providers. These third parties may have their own privacy policies, and kx99 is not responsible for their methods of data collection or use.
When you use a game provider's services through kx99, you are advised to read that provider's privacy policy.
Policy Changes & Updates
kx99 may periodically review and update this privacy policy. Amendments to the policy may be necessary due to changes in services, law, or technology.
For significant changes, we will give you advance notice via your registered mobile number or through the platform. Continued use of the services after a change is made will be considered acceptance of the new policy.
The latest version of this policy will always be available on this page.
Contact & Privacy Inquiries
If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. kx99's customer support team is available 24/7 for you.
kx99 is committed to protecting your privacy. Through SSL encryption, fair play, and secure data management, we are dedicated to ensuring the best online gaming experience in Bangladesh.